We work in what is called the clichéd knowledge management space. But we are different. A lot of work that we do cannot be put into a trainable process that can be force-fed to a legion of new recruits over a period of two to three weeks. We learn over a period of months or in some cases years (and that’s not because we are slow learners). Unlike a lot of KPOs, we create real MC – content that is new, content that’s verified to the Z, content that is used to assess or help students in the higher education space. In other words, content that is a far cry from the Ctrl C + Ctrl V world.
When an employee leaves us, it creates a gap that is hard to fill. Something like what John Donne said:
No man is an island,
Entire of itself.
Each is a piece of the continent,
A part of the main.
If a clod be washed away by the sea,
Europe is the less.
It’s a long period of courtship to find a replacement. Tests, interviews, analysis, offer, and finally hire. Just FYI - for every 30 people who walk into our door, we hire one. It's not because 29 are bad. It's because we cannot live together. We dream of a day when ten good-for-both-parties all in a row walk in to prove historical statistics wrong.
If you need to work and excel here, you need substance, language, and logic. That combination is hard to find. So if you think you’re one, talk to us.
More to come: Tips to crack our interview; Why we are not interested in your photograph in the CV; How to work smart; Know thyself a.k.a do not bluff; How CTC numbers fool you; How good is our food etcetera.
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